Shipping policy

Shipping Policy

We ship worldwide.

Processing Time
Orders are processed within 1 business day, Monday through Friday, excluding public holidays. Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Estimated Delivery Time
Most orders arrive within 5–9 business days after dispatch. Delivery times are estimates and may vary depending on the destination, customs processing, carrier delays, public holidays, or other circumstances beyond our control.

Shipping Costs
Any applicable shipping costs are displayed at checkout before you complete your purchase.

Customs and Import Charges
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed.

Delayed, Lost, or Damaged Orders
If your order is significantly delayed, lost, or arrives damaged, please contact us with your order number so we can investigate the issue with the shipping carrier.

Contact
For questions about shipping or your order, please contact us through our contact page or at elshakehelp@gmail.com